Sales Terms

Prior to effecting of your order, please read the information of the sales conditions described below.


• Can be done by phone, fax, postal mail, e-mail ( or via our website on the "contacts" area.

• After sending the order, it will be processed and prepared the next business day.

Delivery / Shipping orders

• Orders are shipped by the 3rd working day following the receipt of the order, except for extraordinary situations.

• Our responsiveness is limited to the availability of existing stock. In the event of breakage, the missing items will then be shipped and the customer will be notified, upon request, the expected delivery date. The FACTORMED shall not be liable for any loss or damage related to Customer's delivery delays due to stock breaks in the Manufacturers and no fault of company than to a indeminização right.

Shipping costs

• In order to Portugal Continental, equal to or less than € 150 will be charged € 7.50 shipping (VAT not included).

• In order to target the national islands will be charged an additional fee of € 25 (VAT not included).


• Deliveries of orders will be made at the address previously indicated by the Customer and are in charge of Integra2 carrier, with which we have a partnership for our distribution.

• The delivery service of our carrier takes place on weekdays between 09:00 am and 18:00 pm.


• Payment can be made as follows: upon delivery of the order or advance by cash, bank transfer or check. Checks should be issued to the order of FACTORMED, LDA. Payments in cash or by check must be delivered to the distribution operator.

• The FACTORMED may agree on a longer payment term, if there is a prior request by the customer by filling out a form of financial data for later analysis.

Confidentiality and data protection

• All data provided by the Customer to FACTORMED will be confidential.

• The information offered will be processed by computer, designed for the purpose of providing services (budgeting, sending the order and the invoice, the screening of the articles, as well as their statistical treatment and / or new proposals).

• The Customer reserves the right to access, correct or delete your personal data.

• The data to be used for billing are obtained by completing, when the budget request on the website, so it requests any change or adjustment is previously indicated to FACTORMED.

Warranties and Complaints

• The products will have on the date of delivery, at least 6 months duration, with the exception of perishable products.

• All material that is not consumable intended for professional use are guaranteed one year under the conditions of use and care provided in the respective instructions. Except rapid wear of material.

• Damage resulting from errors in assembly or disassembly or resulting from improper handling of articles is not covered by warranty.

Returns or exchanges

• The customer has 14 days in a row, from the date of delivery of the order to terminate the contract and to return the product, as provided by law. Shipping charges will be borne by the Customer.

• Returns are accepted articles after previous analysis of our company, otherwise they will be rejected and sent back.

• Items must be returned in the same condition they were delivered with the respective copy of the invoice.


• Orders can be canceled at any time up to the date of delivery, the Customer.

• Failure to pay the order within the time permitted, implies automatic cancellation of the same.

Information about the contents

• The FACTORMED reserves the right to change the information displayed on products, prices, promotions, campaigns, offers, commercial terms and services without notice.

• The images shown on the website are only illustrative, and therefore we advise consulting the detailed product information to inform themselves on their specifications. And should not be a reason to return.

• In some cases, there may be changes regarding the packaging of products, specifications and features that are the responsibility of the manufacturer. These changes do not affect the efficiency, quality and product safety.

• The FACTORMED not responsible for the existence of typographical errors on this website.

Intellectual property

• All contents of this website are the intellectual property of FACTORMED and its suppliers, and are strictly reserved under copyright and intellectual property rights.

• Any reproduction and use of the contents of this website without your prior application shall be punished under the law.